:fill(white):max_bytes(150000):strip_icc()/NavyFederalLogo-b72366a3628549e58dce46ce5f7e69c3.jpg)
Our Take
Navy Federal Credit Unꦍion is an excellent choice for most current ☂and former military members who want to get an affordable home loan, regardless of whether or not they have a large down payment saved.
Several mortgage options
Low interest rates and fees
No PMI required on any loans
Good customer service reputation
Not available to the general public
Vague qualification requirements
Hi𝔉story of lawsuits and government regulatory actions
- Navy Federal Credit Union is the largest credit union in the world and offers a full suite of financial products.
- Borrowers can choose from a wide range of mortgages that charge lower-than-average rates and fees with flexible down payment options.
- Applying for a mortgage and managing your loan is especially easy with Navy Federal’s online HomeSquad portal.
Navy Federal Credit Union is a full-service credit union offering online loans and bank accou𝔉nts from over 357 branches worldwide, often nea𓂃r military bases. It’s grown tremendously since its beginnings in 1993 and is now the largest credit union in the world, with over 13 million members.
Navy Federal Credit Union aims to help active-duty🉐 military members and veterans buy homes. It offers financial tools and resources to help members become homeowners, including banking accounts for everyday life and education on how to savඣe more.
Its different mortgage options with special features can help many people get into the home of their dreams when they’d otherwise have to wait. For example, members who cannot qualify for a VA loan may qualify for other loan options modeled after the program but witho🐈ut all the extra requirements.
In November 2024, Navy Federal was ordered by the CFPB to pay more than $95 million in redress and fines for charging illegal overdraft fees, the largest penalty ever charged to a credit union for illegal activity. Navy Federal charged surprise overdraft fees on certain ATM withdrawals and debit card purchases, even when customer accounts showed sufficient funds at the time of the transaction. It also showed that funds from peer-to-peer transfer services were available to spend when they were in fact still pending, and then charged overdraft fees when customers attempted to spend those funds.
Pros Explained
- Several mortgage options: Navy Federal offers mortgage loans that appeal to military members and their families. It offers VA and conventional loans designed with features similar to VA loans for those who aren’t eligible for one directly.
- Low interest rates and fees: In general, borrowers will pay lower rates and fees with a Navy Federal mortgage than an average lender—although, as always, that depends on your qualifications and your home-buying situation.
- No PMI required on any loans: This is a major advantage for homebuyers who aren’t using VA loans (which don’t require PMI). It can potentially save you a lot of money if you’re putting down less than 20% toward your home.
- Good customer service reputation: Most people generally rate Navy Federal’s customer service as good. This is backed up with an easy-to-use website and easy-to-reach customer service team.
Cons Explained
- Not available to the general public: Only members can apply for a mortgage. Membership is open to current or former military members and their families. Department of Defense employees and military contractors are also eligible.
- Vague qualification requirements: The credit union doesn’t disclose what credit score and debt-to-income ratio you need to get approved. It uses general language, such as saying a score of 740 or higher is good, without saying it’s a Navy Federal requirement.
- History of lawsuits and government regulatory actions: In 2016, the credit union was ordered to pay nearly $30 million by the Consumer Financial Protection Bureau for mishandling delinquent loans. Ongoing class-action lawsuits allege lending discrimination and AI customer service.
Types ꦐof Mortgage 💦Loans Offered by Navy Federal Credit Union
Navy Federal offe𒊎rs several different mortgage options, some of which you won’t find anywhere else.
- VA loan: Navy Federal was the fourth-largest VA loan lender in 2023, underwriting over 17,000 loans. It offers VA loans with 15- and 30-year term lengths and doesn’t require a down payment.
- Military Choice loan: If you’re not eligible for a VA loan, Navy Federal offers a one-of-a-kind mortgage option structured similarly to a VA loan. There’s no down payment required (although putting 3% or more down can lower certain costs), and you don’t need to pay PMI. It’s only available for active-duty, reserve, or veteran members.
- Homebuyers Choice loan: Available to all qualifying members with no military service restrictions, this 30-year loan is similar to the Military Choice loan in that no down payment is required, and you won’t have to pay extra for PMI as with most lenders.
- Conventional loan: This is the standard type of mortgage most lenders offer. Navy Federal offers 15- and 30-year term lengths with its fixed-rate option. You’ll need to put at least 5% down on this loan, although Navy Federal doesn’t require you to pay PMI if you put down less than 20% like most other lenders.
In addition, Navy Federal’s mortgages are available as 澳洲幸运5官方开奖结果体彩网:two different rate options:
- Fixed-rate mortgage: As the name implies, your rate won’t change over the life of your loan, making it a good choice if you’re planning to stay for a while and want monthly payments that won’t change, particularly if you’re already in a low-rate environment.
- Adjustable-rate mortgage: Navy Federal offers a 3/5 and 5/5 ARM, meaning your rate will adjust after the first three and five years, respectively, and then again every five years. Term lengths range from 10 to 30 years.
Tip
Adjustable-rate mortgages charge lower rates than fixed-rate loans, b🦩ut rate increases can affect your monthly payments. They can be𝓀 a good choice if you plan to sell your home after a few years, though, such as if you get PCS orders to a new duty station.
Navy Federal Cr﷽edit Union Mortgage Loan Features
In line with its mission to support military members in reaching their financial goals, Navy Federal offers several unique programs that can help you achieve and maintain 📖your homeownership d♉reams.
- Rate-match guarantee: Navy Federal will give you $1,000 if you find a lower rate from a matching loan offer. However, it does have some exclusions regarding what it considers a “matching” offer, and certain Navy Federal programs cancel this option.
- Lock and Shop option: If you submit financial documents when getting pre-approved for a loan, you can ask Navy Federal to lock in your rate for up to 60 days while you shop and another 60 days while you close. If rates go down, you can lower your rate one time.
- No-Refi Rate Drop: Getting a lower rate once you have a loan is usually costly and time-consuming. If rates drop within six months after you buy your home, Navy Federal allows you to pay a one-time $250 fee to lower your rate with some loans.
- RealtyPlus cashback program: You can earn between $400 and $9,000 in cash back by using a real estate agent from one of Navy Federal’s partners.
- Educational tools and resources: Navy Federal offers an extensive library of helpful articles, calculators, and other tools to help you learn more about preparing to buy a home, what you can afford, how to plan your home-buying journey, and more.
- Special Freedom Lock option: Similar to the Lock and Shop option, this program gives you the option to lower your rate up to two times within 60 days, with a maximum reduction of 0.50%.
How to Apply For a Nav🌠y Federal Credit Union Mor🍎tgage
Regardless of which loan type you choose, applying for a Navy Federal mortgage is smooth, especially if you’re willing to do some of th﷽e work online.
The credit union offers a robust program called HomeSquad that you can access from its mobile app or within your onl൲ine banking account, which allows you to handle every aspect of your Navy Federal mortgage from your first pre-approval all the way to paying off your loan. It’s not required, but it’ll significantly speed up th🍷e entire process.
Get Pre-Approved
Navy Federal offers two types of 澳洲幸运5官方开奖结果体彩网:mortgage pre-approvals: a quick “Preapproval” and a “Verified Preapproval,” where you’ll submit all of the financial documents required in the underwriting process in advance. If you use HomeSquad, you can link your bank accounts directly, so there’s less paperwork to submit, allowing you to upload the remaining documents online. Goi🔯ng through the Verified Preapproval stage adds more certainty that you’ll qualify for the loan and lets you select a rate ജlock option.
Shop for a Home
Find a real estate agent on your own or use Navy Federal’s RealtyPlus program to connect with a real estate agent in your ꦚarea and potentially get between $400 and $9,000 in cash back from your home purchase. Remember to give your mortgage pre-approval letter to your realtor so they can submit it with any offers you put in on a home, giving you an edge over other potential buyers.
Go Through the Underwriting Process
When you have an offer accepted on a home, you can upload the purchase agreement right to the HomeSquad portal and notify Navy Federal. It will respond with a loan estimate within three business days, which you can use to 澳洲幸运5官方开奖结果体彩网:compare your final rate offer with other lenders. It’s your last chanc💯e to shop around and ensure you get the best deal, so use this time wisely.
If you decide to proceed, you’ll need to pay out of pocket for a hom🔥e appraisal that Navy Federal will order, get a home inspection done, select a title company, and purchase a homeowners insurance policy—all fairly standard things most lenders wi▨ll require.
Get Final Approval and Sign the Loan Agreement
Navy Federal will review the documents you submit throughout the closing process, and if everything goes to plan, it’ll issue a final loan approval. You’ll pay any remaining 澳洲幸运5官方开奖结果体彩网:closing costs at this time. After this, all that’s left to do is sign on the dotted line. You’ll get all of the loan documents three days in advance as per federal requirements, so you can take your time to read through them and understand what you’re signing.
Navy Federal will also ask at least three days in advance how you’d like to sign the loan agreement: in person, online with a virtual notary, or a hybrid approach, with most documents being🃏 signed online, with an in-person appointment for the last remaining notarized paperwork. Once you’ve signed on the dotted line, you’ll get the keys to your new home.
Navy Federal Credit Union Rates and Fees
You can expect Navy Federal Credit Union to charge lower interest rates and lending fees than its competitors. Like other෴ mortgage lenders, Navy Federal has its own pricing schedule to set your rate. Depending on your pers🍌onal details, another lender may offer lower rates, so it’s always worth shopping around.
Important
Getting multiple quotes is important when shopping for a home loan. In fact, according to a report by Freddie Mac, borrowers who seek at least four quotes have an average annual savings of $1,200. Another study by the Federal Reserve Bank of Philadelphia found that seeking at least one additional rate quote results in an 18-basis-point rate reduction and a 28-point reduction for lower-income borrowers.
Remember that Navy Federal doesn’t always dictate the exact costs and fees for its loans. These may depend on what type of loan you choose, such as VA loans that typically require a funding fee unless you meet certain waiver requirements.
Online Experience
Navy Federal Credit Union’s website is easy to browse for information, as long as it’s information the credit union is willing to give out. (Some information, such as the minimum required credit score to qualify for a mortgage, is not made public.) In particular, it offers a well-designed resource port♓al to guide you through the homebuying process no matter what stage you’re at, even if💃 you’re still years away from buying a home.
When you’re ready, Nav🔯y Federal’s HomeSquad portal offers an easy way to apply for and manage your mortgage. It offers tools that other lenders don’t provide, such as calculators that can show you how much you’ll save in time and interest by scheduling extra one-time or recurring payments—and then you can put that plan into action.
Customer Service
Navy Federal offers several ways to c🍒on♈tact a lending officer.
Medium | Contact | When |
---|---|---|
Telephone | 888-842-6328 | 24/7 |
P.O. Box 3000 Merrifield, VA 22119-3000 |
24/7 | |
Chat | Chat icon on any Navy Federal webpage | Monday-Friday, 9 a.m.–6 p.m. ET |
//www.facebook.com/NavyFederal | 24/7 | |
X (Formerly Twitter) | @NavyFederal | 24/7 |
Secure Message | Log into online banking | 24/7 |
In Person | 357 branch locations around stateside and international bases | Hours vary |
Customer Satisfaction
Mortgages aren’t Navy Federal’s only offerings since it’s a full-service credit union. You can read reviews about Navy Federal Credit Union to get an idea of what it’s like to work with this crꦏedit union. Here are some rankings.
- Trustpilot: 4.5 out of 5 stars, based on 31,834 reviews
- J.D. Power: Navy Federal was one of the top-scoring lenders in J.D. Power’s annual survey of overall customer satisfaction among mortgage lenders.
- Better Business Bureau: Navy Federal has 1.21 out of 5 stars based on 346 reviews. It also had 931 complaints closed in the past 12 months and 2,005 complaints closed in the past three years as of August 2024.
- Consumer Financial Protection Bureau: 1,731 consumer complaints made against Navy Federal specifically related to its mortgages
Warning
Navy Federal is being sued for alleged discrimination in lending and using AI to record data along the customer service pipeline without the customer’s knowledge. It was also ordered to pay nearly $30 million by the Consumer Financial Protection Bureau in 2016 for acting unfairly to borrowers who were past due on loans.
Account Management
Navy Federal offers a robust 🔥suite of account management tools within the HomeSquad section of its online account, which you can also use to manage any other accounts you ꦗhave with the credit union. You can also access these features through its mobile app, available on the Apple App Store, Google Play, and Amazon Appstore.
Other 🌃Banking Services and Loans Offe൲red by Navy Federal Credit Union
Many people probably know Navy Fe꧒deral for its many other bank accounts and debt products, including:
- Checking accounts
- Savings accounts
- Money market accounts
- Certificates of deposit
- Education savings accounts
- Retirement savings accounts
- Investment accounts
- Credit cards
- Prepaid and gift cards
- Auto loans
- Motorcycle, boat, and RV loans
- Personal loans
- Student loans
- Home equity loans and lines of credit
- Life insurance
- Estate planning
- Financial planning
𓆉Navy Federal also offers business accounts for small business owners:
- Business savings accounts
- Business checking accounts
- Business loans
- Business credit cards
Compare Navy 𝕴Federal Credit Union With Other Mortgage Loan Lenderﷺs
Star Rating | 4.57 | 4.14 | 4.80 |
Online Application | Yes | Yes | Yes |
Average Days to Close | 30 | Not disclosed | 37.5 |
Customer Experience Score | 84% | 92% | 100% |
Minimum Credit Score | 660 | 650 | 680 |
The Bottom Line
Military members and veterans may face difficulties in buying a home, and Navy Federal Credit Union offers a great option for many people to overcome these challenges. It offers a wide range of loan types that can use your veteran benefits or not—but either way, it’s often a smoother and more🧔 affordable choice than a mainstream lender. Compare all your options to determine the best mortgage to fit your needs.
Frequently Asked Questions
What Is the ꦬMinimum Credit Score for a Mortgage with Navy Federal Credi🌟t Union?
Navy Federal Credit Union doesn’t disclose the minimum credit score you need for a mortgage.
How Long Does It T🌠ake to Close on a Navy Federal Credit Union Mortgage?
It typically takes about 澳洲幸运5官方开奖结果体彩网:30 days to close on a Navy Federal mortgage, but i🐎t could vary depꩵending on the home you’re buying, the type of mortgage you choose, your qualifications, etc.
Where Is Navy Federal Credit Union Available?
澳洲幸运5官方开奖结果体彩网:Navy Federal Credit Union opꦓerates 357 branch locations around the world. Branches tend to be more concentrated around military bases, but you can generally acce🧜ss services online wherever you are.
What Is the Navy Federal Credit Union 💝Rate-Match Guarantee?
If you get a loan offer from 澳洲幸运5官方开奖结果体彩网:another mortgage lender that matches the one you get from Navy Federal in every single wayܫ—except for offering a lower interest rate—then Navy Federal will offer you a $1,000 cash refund. Note that this means finding a loan with no PMI, which most other lenders will charge if you put less than 20% down on a conventional mortgage.
What Bonuses and Discounts Does Navy Federal Credit 𝔉Union Offer?
In addition to Navy Federal’s $1,000 rate-match guarantee, it may offer a cash bonus ranging from $400 to $9,000 if you’re referred to one of its partner real estate agents and use them to help you buy a home. In addition, it 澳洲幸运5官方开奖结果体彩网:doesn’t charge PMI on any of its loans, even if you put down less than 20%—not a discoun🥂t per se, but still something that can save you a lot of money.
How We Review Mortgage Lenders
In March 2024, we conducted a consumer survey of 500 current or prospective homebuyers and mortgage borrowers. We asked them 41 questions about t𒈔heir home-buying and mortgage-shopping experience and learned what features and services were most importan✃t to them. Our research team analyzed the results, which fueled our list of 38 mortgage lenders and 55 criteria for our rubric.
We then collected over 2,000 data points, surveying mortgage lenders and collecting data via websites, media contacts, and customer service between May 31 and June 28, 2024. To develop our list of the best mortgage lenders, we weighted 36 of the 55 individual criteria, giving higher weight to those criteria that mean the most to borrowers. The score for each company’s overall star rating is a weighted average of those cri🔥teria in the following categories:
- Customer Experience: 48%
- Operational Features: 16%
- Reputation: 14%
- Loan Types: 11%
- Loan Costs and Requirements: 11%
Read more about our process in our full 澳洲幸运5官方开奖结果体彩网:mortgage lender methodology.
Related Articles
:max_bytes(150000):strip_icc()/FPM-BestMortgageLenders-BestInvestmentPropertyLoans-final-b810da3a20c84358b15f6125a22a6ef9.png)
:max_bytes(150000):strip_icc()/refihomeequityloan-8e9604355c084b698a7243c579ed2076.jpg)
:max_bytes(150000):strip_icc()/WhatAretheMainTypesofMortgageLenders-77dc0686a25e47c2b99ff299ea4bec17.jpg)
:max_bytes(150000):strip_icc()/refiheloc-e11b26bc8fe84437a8d2a6e7a7c6d56c.jpg)
:max_bytes(150000):strip_icc()/chooseahouse-297b1c357c1e43d0b23fb56bc4bf8917.jpg)
:max_bytes(150000):strip_icc()/GettyImages-520138826-750f40f3f1424235926792e23603e717.jpg)
:max_bytes(150000):strip_icc()/CanIPayMyMortgagewithaCreditCard-cd20bbacb2794d35aced8cd9a0bf78ec.jpg)
:max_bytes(150000):strip_icc()/stonks-b5dd161a76614c6aba80786d986fad94.jpg)
:max_bytes(150000):strip_icc()/DoesaHomeEquityLoanCreateaLienAgainstYourTitle-b49024ff1cd7419992350a67e80f8d1d.jpg)
:max_bytes(150000):strip_icc()/wheretogethomeequityloan-ec074d2405b64d0088d9c90b5c43594f.jpg)
:max_bytes(150000):strip_icc()/GettyImages-1075973486-4f5f1e4a578b4e528a5c73629557bcdd.jpg)
:max_bytes(150000):strip_icc()/SavingYourHomeFromForeclosure-c313257492084465bdf3deb6b0e0c486.jpg)
:max_bytes(150000):strip_icc()/document-with-title-escrow-agreement--687013664-bf0c2918820648dd9125ee95e82d62e6.jpg)
:max_bytes(150000):strip_icc()/GettyImages-1282134164-46210ea641c1434e9e6175be9ba223ec.jpg)