Key Takeaways
- Walmart said it is making more from its Plus membership program, which offers free delivery service.
- Shoppers, including Plus members, now pay extra to have items delivered within three hours on about 30% of all orders, Walmart executives said.
- The company has been expanding its delivery network and wants to be known for offering convenient shopping, Chief Executive Officer Doug McMillon said.
People like Walmart's (WMT) prices. But they’re also picking the retailer for convenience—and📖 paying more to do it.
Walmart is profiting from the desire of consumers to stay home and have goods delivered to them, CEO Doug McMillon told investors during a conference call Thursday. The retailer’s revenue from 澳洲幸运5官方开奖结果体彩网:Walmart Plus—which offers free delivery for $12.95 a month—jumped year-over-year by double digits in the fiscal fourth quarter.
Customers, including Plus members, paid even more to have groceries and other goods delivered within three hours for about 30% of orders, executives said. Th𒐪at shot up to 77% on Christmas Eve, they said.
Boosting 'Ability to Serve People How They Want to Be Served'
“We’re🥀 strengthening our ability to serve people how they want to be served in the moment,” McMillon said, according to a transcript of the call made available from AlphaSense. “That’s what’s driving our growth.”
Walmart pharmacies now provide same-day delivery, and the company has set itself up to offer same-day service to 93% of US households, 澳洲幸运5官方开奖结果体彩网:Chief Financial Officer John David Rainey said.
The company's shares dropped Thursday after executives 澳洲幸运5官方开奖结果体彩网:shared less-optimistic forecasts than analysts were anticipating. Walmart projects its revenue will grow 3% to 4% both in the current quarter and for the full 2026 fiscal year, lower than the expected 3.7% and 4.2% growth, respectively, that was put forward by Wall Street analysts.
McMillon said he was confident Walmart had a lucrative futu🌟re in catering to consumers’ demand for convenience.
“If I could change anything about how we're perceived today, it'd be that more people know about our breadth of assortment online and our increasing delivery speed,” he said.